The Fine Print
We’re friendly folks and want to get things started on the best foot. Here are the ground rules:
You have 14 days to return anything that is not a watch, for any reason. Watches have a 3 day inspection period during which they can be returned.
- If you want to return something, send us an email at firstname.lastname@example.org or through the contact page on the website. That way we can give you the return address and we can be on the look out for your package.
- Send your return through any carrier, but make sure it’s trackable and insured because you’re responsible until it arrives safely in our hands. For high value watches, you can contact us and we can help arrange ParcelPro/FedEx shipping for full protection.
- Returns are only accepted if we receive them in the exact same condition that they were sent in. Watch bands must be free of oils and uncreased. We also maintain pictures of all watch movements after one shady character tried to pull a fast one.
- We’ll give you a full refund minus our shipping costs and any transaction fees (credit card processing fees, bank wire fees, and the like). We cannot reimburse you for your costs in returning the item to us.
We strongly encourage you to choose a shipping option with insurance. We know shipping costs are no fun, so there are a few options without insurance. If you don’t buy insurance and your package is lost, stolen, or damaged in transit, we cannot do anything to help you.
Unless it says differently in the item description, all watches have had some TLC and been serviced and restored. If your watch arrives and something has gone wrong, contact us immediately and save all of the packaging in case it is needed for an insurance claim. If you bring it to your local watchmaker before contacting us, we can’t accept any returns. We go to great lengths to use quality, original parts, and this is the only way we can vouch for every little component.
We have many happy customers all over the world. But between customs and all the different postal systems out there, we can’t be responsible for shipping mishaps. We’re happy to provide proof of mailing, but you have to accept all responsibility for loss, theft, or damage once it leaves our hands.
For high value items, please contact us before checking out. Fedex International has a great reputation for getting packages to their destination safely and for honoring insurance claims with minimal hassle. Just send us an email and we can give you a shipping quote.
For high-risk countries where things frequently get damaged or go missing in transit, we may require you to upgrade to Fedex International for shipping. If this applies, we’ll contact you to pay the difference before we can ship.
Customs and shipping laws vary by country, and we can’t keep track of all the details. We’ll help however we can, but you are responsible for knowing the laws and practices in your country and for paying any customs fees or taxes that may apply.
We welcome international returns, but please know that any customs fees that we have to pay will be deducted from your refund. As always, get in touch before sending anything, and we can tell you how to label the package to minimize the chance of that happening.
We understand that buying online can be difficult without being able to see and touch the item before checking out. We do our best to make your experience as easy as possible because it’s better for business and because it’s the right thing to do. We welcome the opportunity to demonstrate our honesty and gain your trust, and we’re always happy to provide references. We have many satisfied customers all over the world.
Owner Second Time Ticking